Airvenue Inc. provides solutions to enable electronic service delivery by Governments of all levels.

These dynamic solutions include

• Online service delivery
• Payment of taxes, fines and penalties
• Online applications and approvals
• Permits and licenses
• Online billing and payments
• Citizen self-service
• Citizen complaints
• Information delivery
• Citizen communications

We also offer Web Portals and Content Management Solutions to support the eGovernment initiatives. 

These services can be delivered via Internet, Wireless and phone (IVR) as appropriate for the service.

Our product @City provides a readymade framework including the portal and content management for Municipal Governments to deliver several electronic services to city residents and businesses.

Our other products @Pay and @Docs provide important components for the enhancement of the services.


@City

Municipal/community portal solution

@City is a revolutionary suite of products that provides municipalities with a feature-rich, fully integrated eGovernment and Community Portal capable of delivering city services and information. The @City software combines the convenience of 24/7 access to government services with improved operational efficiency and lower costs.

@City provides an effective channel of communication with their citizens and lets citizens collaborate among themselves and with the municipality. It allows quick access to city information and enables them to pay their parking fines, taxes and utility bills, register for recreational programs, purchase licenses and permits, etc.

Highlights of @City

• Affordable for even small to mid size municipalities
• Completely integrated suite of applications
• Integrated online payment engine for all applications
• Integrated easy to use Content Management
• Multiple delivery channels – Wired and Wireless internet, Fax and IVR
• Easily customizable for city specific requirements and the look and feel
• Simple web based Administrative functionality including Content Management
• Batch or real time interfacing to City backend applications
• Robust, secure and scalable
• Quick implementation

@City suite of products works seamlessly with @City Portal or can be used independently and integrated into any City's existing Web Site or Portal.


@Services

Convenience for your citizens' information

When community residents want to pay a bill or apply for a license, they simply register and pay online.

• Water/utility bills
• Property taxes
• Parking tickets
• Recreational program registrations
• Recreational and meeting facility bookings
• Pet licenses
• Building permits
• Online sales for event tickets, city merchandise, etc. and more...

@Information

Information residents, businesses and visitors need to know 

Using @City’s Content Manager, add or change information in minutes.

• City information
• City administration and departments
• Bylaws
• Council meeting minutes
• Application forms
• Jobs with the city
• RFP requests
• Residents information
• Tourist information
• Business information and more...

@Communication

When you need to get in touch

• Service requests
• Citizen complaints
• Citizen feedback
• Contact city
• Email and fax broadcast notifications
• Online customer service
• Surveys and more...

@Collaboration

Bring your community together

• Marketplace classifieds
• Citizen forum
• Community exchange
• Events calendar
• e-Newsletters
• Community directory
• Community group sites
• Image gallery
• Citizen showcase and more...

@City Content Management Server

Easily manage the content in @City

• @City CMS provides powerful content management features which enables persons with no web programming knowledge to produce, edit and approve the content.
• @City CMS is tightly integrated with the portal and comes with ready made templates required for a Municipal portal.
• @City CMS can be purchased separately for use with your existing website/portal. The same CMS can be used for Intranet and Extranet also.
• @City CMS provides the lowest cost of ownership with highest ROI, while providing maximum flexibility and scalability.
• @City CMS is available in ADVANCED and STANDARD versions.
• To provide further choice and flexibility, @City also supports three other major content management systems.

@DOCs - EIPP

@DOCs - EIPP is a comprehensive and flexible solution to enable Businesses and Government Agencies to electronically present their invoices and receive payments through their own company web sites/portals.

The system effortlessly handles simple one page invoices to complex multi-page invoices with drill down and navigation facility while providing the best possible security and convenience. The system supports payment authorization rules and work flow processes required by businesses. 

Benefits for your business

• Reduce invoicing costs & invoice delivery time
• Avoid delayed invoices & payments
• Improved cash flow
• Automated customer self service
• Effective customer communication
• Increase brand awareness & loyalty
• Customized marketing & cross-selling opportunities
• Increased operational efficiency

Your customers get 

• 24 x 7 convenience
• Familiar paper invoice look and feel
• Secure access to current and previous invoices
• Schedule payments - monthly or post-date
• Transaction history
• Dispute resolution mechanism
• Record viewed invoices
• Payment authorization workflow
• Invoice aging report

Electronic Invoice Presentment and Payment (EIPP)

• Fully integrated system
• Online payments
• Easy to administer
• Reporting functionality
• Connects to your invoicing and financial systems
• Accept data in any format from any system
• Quick Implementation

@Pay

@Pay is a generic payment engine, which provides the capability to handle online payments for any third party application.

Highlights of @Pay

• Manage payments for a number of applications simultaneously
• Handle payments from credit cards as well as bank accounts
• Support a number of credit card processors like Moneris Solutions, Planet Payment, Versign/Cybercash, PsiGate etc. and can handle all major credit cards like Visa, Master Card, Amex, Diners
• Handle Electronic Fund Transfers through all major banks and certain third party processors
• Enable the customers to make immediate payments, post dated payments or setup monthly recurring payments
• Provide extensive reporting functionality for both the payment receiving organization as well as the consumers
• Can be extended for wireless payments and phone payments through IVR

@Member

@Member is a system that helps manage any associations or clubs (for example Trade/Technology Associations, Professional Associations, Chambers of Commerce, Golf Clubs, Non-profit organizations etc.).

This system can be a standalone system or become part of an existing web site and manages both Parent body and Chapters.

Association Member Management System
 
Highlights of @Member

• Member services
• Event management
• Association info management
• Interactive services
• Administrative interface

It provides an Association Portal, which handles the following: 

Member Services

• Online membership registration
• Online membership fee collection
• Online membership renewal
• Member communications
• Member info management
• Membership reports
• Secure area for members to view restricted info online membership registration

Event Management

• Event info publishing
• Event info broadcast
• Online event registration and fee collection
• Online event registration cancellation
• Table management
• Event registration reports
• Past events info display with details and photographs

Association Info Management

• Display of association info
• Executives info
• Chapters info
• Committees info

Interactive Services

• Bulletin board
• Online chats

Administrative Interface

The whole system can be changed and managed by non-programmers through a secure Administrative interface. The system facilitates integration with accounting system.

The System provides maximum possible security for members through various standard security implementations, access controls, data encryptions, etc.


@DOCs - ESP

@Docs - ESP is an Internet based solution designed to enable businesses to leverage the communications power of Internet to reduce their costs, improve operational efficiency and customer relationships.

@Docs - ESP is a comprehensive and flexible solution to enable Businesses and Government Agencies to electronically present their statements and documents through their own company web sites/portals and/or third part sites (like e-Post).

The system effortlessly handles simple one-page statements to complex multi-page statements with drill down and navigation facility while providing the best possible security and convenience.

A wide variety of statements (for example payslips, pension statements, mutual fund statements, bank account/loan statements), can be processed by this system.

Benefits for your organization

• Reduce statement printing and mailing costs
• Speed up delivery of statements
• Increase operational efficiency
• Improve customer communications
• Increase brand awareness and loyalty
• Customize marketing and cross-selling

Your customers get

• 24 x 7 convenience
• Familiar paper statements look and feel
• Secure access to current and previous statements
• Ability to submit their issues/concerns with the statements

System features

• Fully integrated system
• Easy to administer the system and clients
• Accept statement data in any format
• Quick implementation

Available for purchase as a license or as a fully managed ASP solution.