eGovernment

Airvenue can provide a the necessary solution and managed services to enable eGovernment operation designed to suit specific application requirement. The solution is based largely on Airvenue's solutions known as @City, @Pay, and @DOCs described as follows:

Airvenue Inc. provides solutions to enable electronic service delivery by Governments of all levels.

These dynamic solutions include

Online service delivery
Payment of taxes, fines and penalties
Online applications and approvals
Permits and licenses
Online billing and payments
Citizen self-service
Citizen complaints
Information delivery
Citizen communications

We also offer Web Portals and Content Management Solutions to support the eGovernment initiatives.

These services can be delivered via Internet, Wireless and phone (IVR) as appropriate for the service.

Our product @City provides a readymade framework including the portal and content management for Municipal Governments to deliver several electronic services to city residents and businesses.

Our other products @Pay and @Docs provide important components for the enhancement of the services.

@City

Municipal/community portal solution

@City is a revolutionary suite of products that provides municipalities with a feature-rich, fully integrated eGovernment and Community Portal capable of delivering city services and information. The @City software combines the convenience of 24/7 access to government services with improved operational efficiency and lower costs.

@City provides an effective channel of communication with their citizens and lets citizens collaborate among themselves and with the municipality. It allows quick access to city information and enables them to pay their parking fines, taxes and utility bills, register for recreational programs, purchase licenses and permits, etc.

Highlights of @City

Affordable for even small to mid size municipalities
Completely integrated suite of applications
Integrated online payment engine for all applications
Integrated easy to use Content Management
Multiple delivery channels – Wired and Wireless internet, Fax and IVR
Easily customizable for city specific requirements and the look and feel
Simple web based Administrative functionality including Content Management
Batch or real time interfacing to City backend applications
Robust, secure and scalable
Quick implementation

@City suite of products works seamlessly with @City Portal or can be used independently and integrated into any City's existing Web Site or Portal.

@Services

Convenience for your citizens' information

When community residents want to pay a bill or apply for a license, they simply register and pay online.

Water/utility bills
Property taxes
Parking tickets
Recreational program registrations
Recreational and meeting facility bookings
Pet licenses
Building permits
Online sales for event tickets, city merchandise, etc. and more...

@Information

Information residents, businesses and visitors need to know

Using @City’s Content Manager, add or change information in minutes.

City information
City administration and departments
Bylaws
Council meeting minutes
Application forms
Jobs with the city
RFP requests
Residents information
Tourist information
Business information and more...

@Communication

When you need to get in touch

Service requests
Citizen complaints
Citizen feedback
Contact city
Email and fax broadcast notifications
Online customer service
Surveys and more...

@Collaboration

Bring your community together

Marketplace classifieds
Citizen forum
Community exchange
Events calendar
e-Newsletters
Community directory
Community group sites
Image gallery
Citizen showcase and more...

@City Content Management Server

Easily manage the content in @City

@City CMS provides powerful content management features which enables persons with no web programming knowledge to produce, edit and approve the content.
@City CMS is tightly integrated with the portal and comes with ready made templates required for a Municipal portal.
@City CMS can be purchased separately for use with your existing website/portal. The same CMS can be used for Intranet and Extranet also.
@City CMS provides the lowest cost of ownership with highest ROI, while providing maximum flexibility and scalability.
@City CMS is available in ADVANCED and STANDARD versions.
To provide further choice and flexibility, @City also supports three other major content management systems.

@DOCs - EIPP

@DOCs - EIPP is a comprehensive and flexible solution to enable Businesses and Government Agencies to electronically present their invoices and receive payments through their own company web sites/portals.

The system effortlessly handles simple one page invoices to complex multi-page invoices with drill down and navigation facility while providing the best possible security and convenience. The system supports payment authorization rules and work flow processes required by businesses.

Benefits for your business

Reduce invoicing costs & invoice delivery time
Avoid delayed invoices & payments
Improved cash flow
Automated customer self service
Effective customer communication
Increase brand awareness & loyalty
Customized marketing & cross-selling opportunities
Increased operational efficiency

Your customers get

24 x 7 convenience
Familiar paper invoice look and feel
Secure access to current and previous invoices
Schedule payments - monthly or post-date
Transaction history
Dispute resolution mechanism
Record viewed invoices
Payment authorization workflow
Invoice aging report

Electronic Invoice Presentment and Payment (EIPP)

Fully integrated system
Online payments
Easy to administer
Reporting functionality
Connects to your invoicing and financial systems
Accept data in any format from any system
Quick Implementation

@Pay

@Pay is a generic payment engine, which provides the capability to handle online payments for any third party application.

Highlights of @Pay

Manage payments for a number of applications simultaneously
Handle payments from credit cards as well as bank accounts
Support a number of credit card processors like Moneris Solutions, Planet Payment, Versign/Cybercash, PsiGate etc. and can handle all major credit cards like Visa, Master Card, Amex, Diners
Handle Electronic Fund Transfers through all major banks and certain third party processors
Enable the customers to make immediate payments, post dated payments or setup monthly recurring payments
Provide extensive reporting functionality for both the payment receiving organization as well as the consumers
Can be extended for wireless payments and phone payments through IVR

@Member

@Member is a system that helps manage any associations or clubs (for example Trade/Technology Associations, Professional Associations, Chambers of Commerce, Golf Clubs, Non-profit organizations etc.).

This system can be a standalone system or become part of an existing web site and manages both Parent body and Chapters.

Association Member Management System

Highlights of @Member

Member services
Event management
Association info management
Interactive services
Administrative interface

It provides an Association Portal, which handles the following:

Member Services

Online membership registration
Online membership fee collection
Online membership renewal
Member communications
Member info management
Membership reports
Secure area for members to view restricted info online membership registration

Event Management

Event info publishing
Event info broadcast
Online event registration and fee collection
Online event registration cancellation
Table management
Event registration reports
Past events info display with details and photographs

Association Info Management

Display of association info
Executives info
Chapters info
Committees info

Interactive Services

Bulletin board
Online chats

Administrative Interface

The whole system can be changed and managed by non-programmers through a secure Administrative interface. The system facilitates integration with accounting system.

The System provides maximum possible security for members through various standard security implementations, access controls, data encryptions, etc.

@DOCs - ESP

@Docs - ESP is an Internet based solution designed to enable businesses to leverage the communications power of Internet to reduce their costs, improve operational efficiency and customer relationships.

@Docs - ESP is a comprehensive and flexible solution to enable Businesses and Government Agencies to electronically present their statements and documents through their own company web sites/portals and/or third part sites (like e-Post).

The system effortlessly handles simple one-page statements to complex multi-page statements with drill down and navigation facility while providing the best possible security and convenience.

A wide variety of statements (for example payslips, pension statements, mutual fund statements, bank account/loan statements), can be processed by this system.

Benefits for your organization

Reduce statement printing and mailing costs
Speed up delivery of statements
Increase operational efficiency
Improve customer communications
Increase brand awareness and loyalty
Customize marketing and cross-selling

Your customers get

24 x 7 convenience
Familiar paper statements look and feel
Secure access to current and previous statements
Ability to submit their issues/concerns with the statements

System features

Fully integrated system
Easy to administer the system and clients
Accept statement data in any format
Quick implementation

Available for purchase as a license or as a fully managed ASP solution.

If you have a requirement for implementation of eGovernment, please send enquiry to eGovernment@airvenue.com.